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New PDF release: Applying Knowledge Management: Techniques for Building

By Ian Watson

ISBN-10: 1558607609

ISBN-13: 9781558607606

The wholesale seize and distribution of data during the last thirty years has created an unheard of want for firms to control their wisdom resources. wisdom administration (KM) addresses this want via aiding a company to leverage its info assets and data resources via "remembering" and employing its event. KM contains the purchase, garage, retrieval, program, iteration, and evaluation of the data resources of a company in a managed method. at the present time, firms are utilizing KM all through their platforms, from details administration to advertising to human assets. employing wisdom administration: options for construction company stories examines why case-based reasoning (CBR) is so well matched for KM. CBR can be utilized to conform recommendations initially designed to unravel difficulties some time past, to deal with new difficulties confronted through the association. This ebook essentially demonstrates how CBR may be effectively utilized to KM difficulties by means of proposing numerous in-depth case-studies. Ian Watson, a well known researcher in case-based reasoning and writer of the introductory booklet, utilising CBR: options for firm platforms has written this ebook particularly for IT managers and data administration approach builders. * presents 7 real-world functions of data administration structures that use case-based reasoning concepts. * provides the technical details had to enforce a data administration process. * bargains insights into the advance of industrial KM CBR functions * contains info on CBR software program proprietors, CBR experts and price further resellers

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Extra info for Applying Knowledge Management: Techniques for Building Corporate Memories

Example text

If you like simple experiments, try to write down a method for reliably bouncing a ball off a wall and catching it. You could use geometry and physics to describe the arc that the ball travels and to predict its rebound, but I doubt that you make those calculations in your head when you actually catch a ball. Without using formal methods, you are left with statements like “keep your eye on the ball,” which does not actually say much about the process of catching. Catching a ball requires tacit knowledge that most of us acquire as a child through hours of practice.

This could then be used in future to help others make decisions in similar circumstances. 2 Reuse Once a similar case, or commonly, a set of similar cases, has been retrieved, the knowledge they contain can be reused. As you will see from most of the case studies in this book, the retrieved knowledge is most commonly applied or used by people. Only in some systems is the knowledge applied directly or automatically by the system itself. I personally view it as a strength of CBR that people are kept in the loop.

For example, if you have a headache, you may take an aspirin, and you do not expect it to make your headache worse because in the past it has usually helped. 2 Situations Repeat A case-based reasoner expects situations to repeat. If they do not, there is no point in remembering them. Presumably, one of the main reasons we bother to remember anything is because we believe the things we remember may be of some use to us in the future. When we encounter a problem such as getting the mower to start after the winter, getting the baby to go to sleep, or finding a parking space near that restaurant, we remember how we solved the problem in case it ever happens again.

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Applying Knowledge Management: Techniques for Building Corporate Memories by Ian Watson


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